Case Study: Pacific Coffee Company secures POS uptime and customer data with Check Point Software Safe@Office

Pacific Coffee Perks Up Customer Loyalty and Protects Point-of-Sale Platform with Check Point Safe@Office

Pacific Coffee Company, a fast-growing specialty coffee chain with around 80 outlets across Hong Kong, China and Singapore, needed a cost‑effective, easy‑to‑manage security and VPN solution to support a new electronic loyalty program (the Perfect Cup Card). The program required secure, real‑time transmission of POS transaction data to a central data center, plus uncompromising uptime, broad firewall interoperability, operation in harsh store environments, and rapid, simple installation.

Check Point Safe@Office appliances were deployed in every store and linked to the loyalty service provider, with nearly 60 rollouts completed in 12 days. The solution provided secure remote data‑center access, reliable performance during peak periods, resilience in hot shop environments, and reduced support overhead—protecting customer data and ensuring continuous POS operations while meeting Pacific Coffee’s performance‑to‑price requirements.

Pacific Coffee Company

Natalie Ho

Marketing Communications Manager