Case Study: Lucas County 911 Regional Council of Governments achieves secure, always-on emergency dispatch with Check Point Software

Lucas County 911 Keeps Emergency Services Connected and Secure

Lucas County 911 Regional Council of Governments provides emergency dispatch for Toledo and surrounding towns, serving operations run by 130 dispatch users on an isolated virtual desktop environment and another 35 staff on internet‑facing systems. Because uninterrupted system access is critical to police, fire and EMS response, the county needed to replace multiple disparate security tools that were time‑consuming and error‑prone with a consolidated, reliable security stack.

Lucas County deployed Check Point Quantum firewalls, Harmony Endpoint and Harmony Email & Collaboration, managed through the Infinity Portal with Infinity MDR monitoring. The rollout delivered fast email scanning and quarantine (including OneDrive/SharePoint), zero‑day endpoint protection, clustered network firewalls for DMZ/internal segmentation, and 24/7 SOC monitoring—resulting in simpler, single‑pane management, fewer inbox spam incidents and support requests, no firewall/service interruptions, and a stronger overall security posture.

Lucas County 911 Regional Council of Governments

Robert Lloyd

Systems Analyst