Case Study: The Chefz improves payment efficiency and user experience with Checkout.com

The Chefz offers better online delivery user experience with enhanced payment efficiency

The Chefz, a premier online food delivery service in Saudi Arabia, wanted to improve the payment experience for its customers while handling high transaction volumes and supporting key payment methods. To address operational inefficiencies and support future growth, The Chefz turned to Checkout.com and its Intelligent Acceptance product.

Checkout.com provided a seamless onboarding process, reliable transaction processing, and access to payment data and analytics that helped The Chefz better understand customer behavior. As a result, The Chefz achieved a 98.8% overall acceptance rate and 99.4% for Apple Pay, while reducing average transaction session time from 13 seconds to 9 seconds, a 30% improvement.

The Chefz

Ramzi Atqrainy

Chief Technology Officer