Case Study: Sofinco streamlines credit applications and boosts security with Checkout.com Identity Verification

Sofinco streamlines credit applications, enhances security with Identity Verification

Sofinco, a Crédit Agricole Group subsidiary serving 17 million customers worldwide, needed to improve the security and compliance of its consumer credit application process without adding friction for applicants. The company was looking for a way to verify customer identity more efficiently while maintaining a strong customer experience, especially as regulations evolved in France.

Checkout.com implemented its Identity Verification solution, connecting it to part of Sofinco’s workflow to compare results against the existing process. The result was an application completion rate of over 80% on mobile devices, 70% of verified users receiving an actionable response, and a significant decrease in attempted wrongdoing, helping Sofinco streamline its process while improving security and conversion.

Sofinco

Ophelie Robin

Director of Digital Innovation