Case Study: PerfectStay achieves a 3.74% acceptance rate uplift with Checkout.com

PerfectStay lifts acceptance rates by 3.74% with Checkout.com

PerfectStay, a B2B2C digital tour operator owned by HBX Group, faced limitations with its single payment provider as it expanded internationally. Their challenge was to build a more reliable and high-performing payment infrastructure, especially for new markets like Saudi Arabia, while ensuring processing continuity and a seamless user experience. They partnered with Checkout.com for its acquiring services and optimization tools.

Checkout.com implemented a global payment infrastructure for PerfectStay, utilizing its Intelligent Acceptance and Fraud Detection Pro solutions. This resulted in a 3.74% uplift in their gross acceptance rate, achieving a 94% net rate. The integration of Apple Pay and Google Pay also drastically reduced 3DS-related failures to just 1%, significantly improving the user journey. Checkout.com's solution provided the localized support and global consistency needed for PerfectStay's expansion.

PerfectStay

Nada Touaini

CFO at PerfectStay