Case Study: NordVPN achieves higher payment acceptance and fewer false declines with Checkout.com

Nord Security elevates its payment efficiency to provide world-leading cyber-security globally

NordVPN, a provider of cybersecurity and VPN services, needed to optimize its payment flow to reduce customer friction and false declines. These issues were critical as a failed transaction could interrupt a customer's security subscription. To address this, NordVPN partnered with Checkout.com and utilized its Intelligent Acceptance product to better manage Strong Customer Authentication and recurring payments.

By implementing Checkout.com's solution, NordVPN achieved a more nuanced and efficient payment process. This resulted in measurable improvements, including a 1.5% uplift in its acceptance rate, a 15% recovery rate on false declines, and the recovery of 12.9% of transactions on expired cards within the first month.

NordVPN

Kestas Saulis

Head of Payments