Case Study: The Financial Times achieves higher subscription payment success with Checkout.com

How the Financial Times creates a friction-free subscription experience

The Financial Times, a global news organization with over a million paying subscribers, needed to reduce involuntary churn and keep subscription payments running smoothly. To address challenges like expired cards, SCA friction, and payment failures, the FT worked with Checkout.com, using its acquiring platform along with tools such as Real Time Account Updater and Network Tokens.

Checkout.com implemented optimization tools to help the Financial Times keep card details current, improve authentication flows, and boost recurring payment acceptance. The result was a 1.5% uplift in acceptance rate on tokenized transactions, along with fewer payment failures, reduced churn, and less internal effort spent chasing customers for updated card details.

The Financial Times

Bernard Kpoor

Head of Payment Optimization