Case Study: Felix boosts approval rates and cuts chargebacks with Checkout.com

Felix sees 10% boost in approval rate and slashes chargebacks to 0.2%

Felix, the US-based WhatsApp remittance startup, needed a reliable and cost-effective payments partner to improve acceptance rates, reduce fraud, and support rapid cross-border growth. To solve this, Felix turned to Checkout.com, using its acquiring capabilities and Fraud Detection Pro to strengthen its payments stack.

With Checkout.com, Felix lifted payment approval rates from around 80% to over 90%, unlocking hundreds of thousands of dollars in additional revenue. Checkout.com also helped cut chargebacks from over 2% at their peak to 0.2%, while supporting Felix’s scale from about $1 million to $4.9 million in monthly remittances within six months.

Felix

Manuel Godoy

CEO and Co-Founder