Case Study: HipVan improves acceptance rates and cuts processing fees with Checkout.com

Checkout.com increases HipVan's payment acceptance rate by 5%

HipVan, a fast-growing Singapore ecommerce furniture retailer, needed a better way to manage payments as it scaled. Its previous provider had rising processing fees, limited support, and poor access to payment data, so HipVan turned to Checkout.com and its acquiring product to improve efficiency and customer experience.

Checkout.com helped HipVan reduce processing fees by 15% and improve acceptance rates by 5%, while enabling nearly 100% straight-through payment processing. With granular payment data, proactive local support, and help deploying 3D Secure, Checkout.com gave HipVan the tools to optimize payments, cut costs, and support future omnichannel growth.

HipVan

Shobhit Datta

Co-founder