Case Study: KICKS CREW achieves localized checkout and reduced fraud with Checkout.com

Checkout.com brings a scalable, highly localized payment experience to KICKS CREW

KICKS CREW, a fast-growing online marketplace for sneakers and apparel, needed a more scalable payments setup as its business expanded across the U.S., Australia, and Canada. Its previous provider was expensive, inflexible, and relied on hidden fees, surcharges, and large upfront deposits, while making it difficult to add new payment methods or adapt quickly. KICKS CREW turned to Checkout.com’s acquiring and payment gateway capabilities to support growth.

With Checkout.com, KICKS CREW implemented a streamlined, localized checkout experience backed by accessible reporting, simpler reconciliation, and support for dispute management and risk tools. The partnership helped increase dispute win rates and recover 18% of lost revenue, while cutting friendly fraud by around 65%. Checkout.com also provided clear pricing and a flexible platform that supported KICKS CREW’s plans for a mobile app and more local payment options.

Kicks Crew

Gary Hui

Co-Founder and Chief Growth Officer