Case Study: Agoda achieves a 3% acceptance rate uplift with Checkout.com

Agoda boosts acceptance rates 3% with Checkout.com

Agoda, a global online travel agency, needed a dependable payments partner to improve technological resilience and support its own virtual card program for supplier payments. It sought a unified solution for both acquiring and issuer processing to gain control and efficiency, partnering with Checkout.com for their acquiring, issuing, and Intelligent Acceptance services.

Checkout.com implemented a unified platform for acquiring and issuer processing, providing high availability, granular controls, and dedicated support. This solution gave Agoda a single point of contact and connected API integration. The results included an average 3% year-over-year uplift in acceptance rates, with specific instances like a 30% lift with one issuer, directly translating to increased revenue and customer satisfaction.

Agoda

Pitichoke Chulapamornsri

Senior Director, Head of Fintech and Business Initiatives at Agoda