Case Study: Total achieves rapid, multilingual campaign feedback from thousands with CheckMarket

Total - Customer Case Study

Total, a global oil and gas company active in over 130 countries with more than 500 Belgian sales points, needed a simple way for customers and gas station owners to evaluate promotional actions. Total chose CheckMarket for its user-friendly, web-based survey platform with built-in multilingual support, email sending, custom design and free support.

Using CheckMarket, Total launched paired Dutch/French surveys (one for customers, one for station owners) with campaign-aligned designs and incentives to boost participation. CheckMarket’s tools enabled the team to collect feedback from thousands of customers in just a few days, use response clouds to analyse open answers, easily identify incentive winners, and generate reports in Dutch and French.

Total

Xavier Moreau

Promotion Manager