Case Study: CCS achieves rapid, real-time client satisfaction insights with CheckMarket

CCS - Customer Case Study

CCS, the leading software and services supplier in the Dutch insurance market, needed a reliable way to run its biennial client satisfaction survey to drive product and service improvements. CCS selected CheckMarket and its online survey tool (including email sending, automated alerts and free support) for its ease of use, extensive reporting and simple billing.

CheckMarket enabled CCS to launch immediately using an existing survey, send personalized invitations with automatic reminders, and trigger automated alerts for exceptionally satisfied or dissatisfied customers so account managers could follow up instantly. As a result, CCS collected all responses within two weeks, accessed real-time reports (Excel cross-tabs, Word/PDF overviews and PowerPoint graphics), and created a reusable survey process—demonstrating faster insight and simpler analysis thanks to CheckMarket.

CCS

Margit Bijsterbosch

Head of Marketing & AR