Case Study: Brussels South Charleroi Airport achieves fast, cost-effective collection of 5,000 paper surveys and immediate online reporting with CheckMarket

Brussels South Charleroi Airport - Customer Case Study

Brussels South Charleroi Airport, which handles more than 6 million passengers a year, needed a practical way to collect passenger feedback in the terminal about airport accommodation and services. They chose CheckMarket for an integrated online-and-paper data collection solution, using CheckMarket’s Online survey tool and a Custom design for the paper surveys to capture both quantitative and open-ended responses.

CheckMarket optimized the survey, created a custom paper layout and scanned responses so staff could access results immediately in online reports and analyze open answers themselves. The airport collected 5,000 completed paper surveys with instant online availability, gained comprehensive visitor profiles via standard reporting, and achieved the project at a much lower cost than a similar effort with a previous partner.

Brussels South Charleroi Airport

Ingrid Tahon

Aviation Executive