Case Study: Solutia cuts technical support tickets by 50% with Checkly synthetic monitoring

How Solutia Consulting Cut a Client’s Technical Support Tickets by 50% Using Advanced Synthetic Monitoring from Checkly

Solutia Consulting, an IT consulting firm, needed a synthetic monitoring solution for a healthcare client that lacked formal monitoring and was struggling to catch application issues before users reported them. After evaluating several testing and monitoring tools, Solutia chose Checkly for its strong Playwright support and easy-to-use interface.

Using Checkly’s advanced synthetic monitoring, Playwright-based scripts, and real-time Slack alerts, Solutia gained earlier visibility into outages and production issues. The result was a 50% reduction in customer-reported technical support tickets and a 100% increase in monitoring coverage, helping the team improve reliability and respond before users noticed problems.

Solutia

Thomas Reither

Senior Consultant