Case Study: Locus reduces customer-reported issues by 95% with Checkly synthetic monitoring

How Locus Decreased Customer-Reported Issues by 95% With Synthetic Monitoring from Checkly

Locus, a logistics technology company, needed a better way to catch issues in its APIs and critical services before customers were affected. As the company scaled across regions and stacks, it struggled with lag, halted operations, and the risk of customer-facing outages that could hurt revenue and support volumes.

Using Checkly’s synthetic monitoring and alerting, Locus set up continuous checks across more than 80 endpoints, with notifications through Slack, OpsGenie, and email. Checkly helped Locus increase monitoring coverage by 100% and reduce customer-reported issues by 95%, while saving engineering time and improving response times to regional access and API problems.

Locus

Aliasger Kiranawala

Lead Software Development Engineer