Case Study: JMA Pediatrics reduces wait times and saves staff hours with CheckinAsyst

JMA Pediatrics cuts wait times by 10 minutes per patient with CheckinAsyst

Jeffers, Mann & Artman (JMA) Pediatrics, a patient-driven medical home, was facing significant operational inefficiencies due to long patient queues. The root cause was identified as a manual check-in process and redundant administrative tasks. To address this challenge, the clinic partnered with vendor CheckinAsyst (HealthAsyst) to adopt a digital front door strategy.

The solution implemented by CheckinAsyst centered around digital patient intake and automated communications. This included pre-visit registration to reduce wait times by 10 minutes per patient and automated appointment reminders that saved the clinic up to three hours of daily manual work. CheckinAsyst also helped JMA Pediatrics strengthen patient communication through the use of broadcast messaging, significantly improving both staff productivity and the overall patient experience.

Jeffers, Mann & Artman (jma) Pediatrics