Case Study: Urban Pirates achieves 40% growth without increasing labor costs with Checkfront

Urban Pirates Set a Course for Success

Urban Pirates, a TripAdvisor-ranked tour operator in Baltimore running family and adult adventure cruises aboard the Fearless, faced a labor-intensive phone-and-handwritten booking model that constrained growth and required extra staff. To scale efficiently they turned to Checkfront to automate and mobilize their booking and reservation system.

Checkfront implemented a 24/7 online booking solution that let guests self-serve, receive email confirmations, and freed staff from repetitive availability calls. After adopting Checkfront in 2010 Urban Pirates processed 22,000 passengers, generated 8,000 additional reservations with fewer resources, and grew the business 40% since 2009 without increasing labor costs.

Urban Pirates

Adam Sahhar

aka General Manager, aka Capt. Peppercor