Case Study: Eagle Wing Tours achieves sustainability leadership and streamlined bookings with Checkfront

How Eagle Wing uses Checkfront to be a leader in sustainability

Eagle Wing Tours, a Victoria, B.C. whale-watching operator built around sustainability, struggled to scale while running reservations and waivers from a paper “Magical Binder.” Reservations Manager Rachel Solberg and Director of Operations Nathan Bird needed a booking solution that would fit their unique operations (including a $2 per-person wildlife fee split between conservation partners) without forcing the business to conform to inflexible software — until they found Checkfront’s booking system.

Checkfront provided a configurable, cloud-based booking platform with built-in digital waivers and strong support, allowing Eagle Wing to automate the wildlife fee and reporting, access real-time bookings from any device, reduce phone time and lineups, and capture better marketing data. The digital waivers are expected to exceed 25,000 per year, cutting paper waste, helping scale the fleet, and supporting Eagle Wing’s sustainability gains (including going 1% for the planet and achieving carbon neutrality).

Eagle Wing Tours

Nathan Bird

Director of Operations