Case Study: Gananoque Boat Line triples online ticket sales with Checkfront

Gananoque Boat Line Triples Online Sales with Checkfront

Gananoque Boat Line, a family-owned sightseeing cruise operator in the 1000 Islands, faced chaotic manual bookings: open tickets that didn’t guarantee seating, long line-ups, a single central attendant handling reservations, and no easy way for their two locations to sell tickets. After searching for alternatives, Gananoque Boat Line chose Checkfront’s online booking platform and monthly pricing (avoiding per-sale commissions) to bring structure and transparency to ticket sales.

Checkfront implemented date- and time-specific online bookings, real-time inventory controls, multi-location reservation access, and an express kiosk for ticket holders, allowing staff to anticipate demand and reduce wait times. The result: online ticket sales have tripled in the last year, fewer refunds and customer complaints, smoother check-ins, and improved marketing insights and operational efficiency thanks to Checkfront.

Gananoque Boat Line

John Sparks

Director of Marketing and Information Technology