Case Study: Eagle Wing achieves greener, paperless bookings with Checkfront

Eagle Wing cuts 25,000 paper waivers a year with Checkfront

Eagle Wing Tours, a whale watching tour operator in Victoria, B.C., faced challenges managing its growing business with a paper-based booking system. This manual process was inefficient and hindered their ability to scale. They sought a digital booking solution that could adapt to their unique operational needs, including a specific wildlife conservation fee, without requiring expensive custom software. They found this solution using Checkfront's booking software.

By implementing Checkfront, Eagle Wing Tours automated its online bookings and integrated digital waivers, which drastically reduced paper waste and supported the company's commitment to sustainability. The solution provided valuable customer insights for marketing and improved operational efficiency by freeing up staff to focus on walk-up sales. Checkfront's system also allowed for real-time booking checks from anywhere, which was crucial for managing crew scheduling based on passenger thresholds. This resulted in a more scalable, eco-friendly operation that backed the company's industry-leading sustainability awards.

Eagle Wing Tours