Case Study: Canmore Cave Tours doubles customers with Checkfront

Canmore Cave Tours doubles customers with Checkfront

Canmore Cave Tours, a provider of guided caving experiences in the Canadian Rockies, faced the challenge of missing out on potential customers who preferred to book online. Their reliance on phone bookings created a hectic and inefficient system, often causing them to miss calls and limiting their ability to form partnerships with other local businesses. To address this and appeal to a broader audience, they turned to the vendor Checkfront for an online booking system.

Checkfront provided a solution with its customizable email notifications, which allowed Canmore Cave Tours to maintain personalized communication with guests automatically. This system enabled 24/7 online bookings and streamlined operations. As a result, the company doubled its customer base, growing from 3,500 visitors in 2013 to nearly 7,000 in 2017. Checkfront also facilitated the creation of a new partnership network, Adventure HUB, allowing for cross-promotion with other local adventure providers.

Canmore Cave Tours