Case Study: Canmore Cave Tours doubles customer base with Checkfront

Canmore Cave Tours Doubles Customers with Checkfront

Canmore Cave Tours, a guided caving operator, was losing bookings because it relied primarily on phone reservations and staff could miss callers while busy with other guests. The team needed an online booking system with customizable, per-activity notifications and greater control over customer communications—so they turned to Checkfront’s online booking platform.

Checkfront implemented a configurable self-serve booking solution that provides instant confirmations, online payments, and tailored notifications, enabling guests to book anytime. As a result, Canmore Cave Tours doubled their customer base, began receiving bookings overnight, reduced phone time for staff, and improved connections with customers and partners thanks to Checkfront’s streamlined booking and communication tools.

Canmore Cave Tours

Adam Walker

Owner