Case Study: Review Concierge achieves instant profitability and stronger online reputations with CheckBox

Review Concierge - Customer Case Study

Review Concierge, a San Diego–based company founded in 2012, helps small and medium physician and dental practices manage online reputations by monitoring reviews across 75+ sites. The startup needed a way to capture reliable, anonymous quality-of-care feedback that integrated with its reputation-management platform and client practice systems, supported advanced survey logic, and remained easy for busy, nontechnical clinicians to use—without building costly survey software from scratch.

Review Concierge integrated Checkbox Survey Professional via URL redirection to deliver short-link, QR code, or SMS surveys that run on any device, trigger emails on negative responses, and drive satisfied patients to post public reviews (about 90% follow through). Checkbox’s anonymization, branding tools, logic and API let Review Concierge comply with privacy rules, automate data flows into practice systems, and scale into larger markets. Within eight months the service was profitable, saving development time and enabling clients to fix issues in real time and improve online reputations.

Review Concierge

David Engel

Founder