Case Study: Genzyme achieves automated, secure training and compliance with CheckBox

Genzyme - Customer Case Study

Genzyme, a global biotechnology company serving patients in nearly 100 countries, faced growing inefficiencies in its Global Risk program: paper-based On-the-Job (OTJ) training questionnaires and Monthly Drills for 100–150 security officers were time-consuming to distribute, score and track, creating administrative bottlenecks and potential accuracy issues for federally regulated assessments.

After evaluating vendors, the team selected Checkbox Survey’s Unlimited Hosted solution for its security, conditional logic, automated triggers and ease of rollout. Within a year Genzyme automated OTJ and drill scoring, migrated vendor risk assessments and travel confirmations, improved accuracy for C-TPAT audits, and expanded pilots for Business Impact Analyses—saving time, increasing data quality and earning strong cross-departmental adoption.

Genzyme

Bhavesh Patel

Senior Director of Global Risk