Case Study: CX Group achieves major survey cost savings with Checkbox

CX Group cuts survey licensing costs and pays for Checkbox in 2 months

CX Group, a leader in customer and employee experience research, faced a critical challenge when their previous survey provider, Qualtrics, announced a 400% price increase. This unsustainable cost, coupled with disruptive unannounced updates that jeopardized their large-scale survey programs, forced them to seek a new solution. They partnered with Checkbox to find a more cost-effective and stable survey platform.

Checkbox provided an on-premises solution featuring an unlimited response model, which drastically reduced CX Group's total cost of ownership. The implementation was a resounding success; Checkbox paid for itself within two months and the migration was seamless for clients. The switch to Checkbox gave CX Group full control over updates, eliminated operational disruptions, and resulted in significant annual licensing savings.

CX Group