Case Study: Woolworths Group Delivers Legal Advice at Scale with Checkbox

Woolworths Group Delivers Legal Advice At Scale With Checkbox Automation

Woolworths Group, a large Australian retail company, needed a faster, more scalable way to support legal requests across its many business units. Its in-house legal team was overwhelmed by manual, email-driven processes, limited visibility into matters, and increasing demand for repeatable work such as NDAs, service agreements, privacy incidents, and securities trading approvals.

Using Checkbox’s no-code workflow automation platform, Woolworths Group built a legal “front door” for intake, triage, and self-service, plus automated apps for common legal processes and document generation. Checkbox helped reduce manual, repeatable work by up to 80%, automate 60+ workflows, and improve transparency and turnaround for business users while freeing legal teams to focus on higher-value work.

Woolworths Group

Ben Langford

General Counsel