Case Study: Telstra streamlines legal intake and triage with Checkbox

How Telstra Automated Intake and Triage Using Checkbox

Telstra, Australia’s leading telecommunications and technology company, needed a better way to reduce manual work in its legal team and handle the growing volume of repeat questions and requests as the organization moved to a more centralized legal model. To create a digital front door for legal services, Telstra turned to Checkbox and its no-code legal workflow platform.

Using Checkbox, Telstra built Engage Legal to automate intake, triage, and self-service legal workflows such as NDAs, variation and novation agreements, and memorandums of understanding. The solution saved more than 6,000 hours per year, was launched in just 8 weeks, and improved routing, consistency, and visibility across legal requests. Telstra has since expanded Checkbox into HR, Sustainability, and Accounting as well.

Telstra

Denise Doyle

Legal Transformation Lead