Case Study: Hitachi Digital scales legal operations with Checkbox

How Hitachi Digital Built a Legal Front Door That Scales

Hitachi Digital, a technology and digital services company with a 60+ person in-house legal team, was struggling to manage legal and compliance requests across disconnected shared inboxes and scattered templates. As the business shifted to a shared services model, the team lacked a single, consistent way to intake, triage, track, and respond to requests—creating visibility gaps, dropped work, and heavy manual effort.

Using Checkbox, Hitachi Digital built “Hikari,” an AI-powered Legal Front Door with no-code workflows for intake, routing, approvals, contract generation, and compliance reviews. In just three months, Checkbox helped the team deploy 11 workflows, eliminate hundreds of confusing templates, and automate low-risk approvals; for example, 200 COI disclosures were submitted within two days of launch, with 88.9% auto-approved. The solution gave Hitachi Digital real-time reporting, zero IT dependency, and a scalable legal operations model that is now expanding beyond legal into other departments.

Hitachi Digital

Jeannine Moran

Director of Legal Operations