Case Study: Altria achieves 90% legal intake adoption with Checkbox

Altria Group, Inc. achieves 90% legal intake adoption with Checkbox

Altria Group, Inc., a major tobacco company, faced a challenge with its legal department's inefficient and untracked intake process. Requests arrived through scattered channels like phone, email, and Microsoft Teams, leading to lost work and an inability to measure performance. To support a company-wide modernization mandate, the legal team needed a centralized solution and chose Checkbox to implement a new legal intake system.

Checkbox provided a Legal Front Door solution consisting of a customizable web form and an AI agent that integrated with email and Teams. This allowed Altria to centralize all requests into a single dashboard, providing full visibility into workload and resource allocation. As a result, the company achieved 90% adoption of the new system, far exceeding its initial 60% target, and successfully launched the entire platform in just 52 days.

Altria Group, Inc