Case Study: Hillsborough County Tax Collector reduces support inquiries with Chatter Buzz Media

Hillsborough County Tax Collector cuts support inquiries 35% with Chatter Buzz

Hillsborough County Tax Collector needed to minimize customer support calls and in-person office visits by providing a better online experience. Their previous website made critical information hard to find. They partnered with vendor Chatter Buzz Media for strategic planning, website development, and hosting to create a user-centric and manageable platform.

Chatter Buzz Media conducted a discovery phase, used data to streamline content from over 300 pages to just over 100, and implemented a mobile-first design. The solution empowered the internal team to manage the site independently. The results included a 35% reduction in phone support inquiries and a 36% improvement in bounce rate due to better user engagement.

Hillsborough County Tax Collector