Case Study: Connecta Recife improves citizen engagement with Chatsimple Expertise AI Agent

Brazilian City Elevates Tourist Engagement with Chatsimple AI Agent

Connecta Recife, a municipal portal for residents and tourists in Recife, Brazil, faced a challenge of handling an overwhelming number of daily citizen inquiries. This manual process slowed response times and prevented their staff from focusing on proactive city initiatives. To address this, they turned to the vendor Chatsimple and its Expertise AI Agent product.

Chatsimple implemented its conversational AI platform to handle inquiries 24/7, providing instant responses and capturing valuable user insights. This solution freed up staff to develop new programs and allowed Connecta Recife to handle over 300 inquiries weekly, significantly enhancing the citizen experience and improving operational efficiency.

Connecta Recife