Case Study: Express Oil Change & Tire Engineers achieves 92% review response rate and 100% listing accuracy with Chatmeter

Two Brands — One Streamlined Online Reputation Management Dashboard

Express Oil Change & Tire Engineers, which operates over 400 locations and expanded its footprint with the acquisition of Brakes Plus, faced an overwhelming challenge scaling online reputation and listings management across hundreds of stores. Needing a single platform and expert support to consolidate listings updates and review responses, the company selected Chatmeter and implemented its Listings Management and Reputation Management solutions.

Chatmeter delivered an all‑in‑one dashboard with location-level and corporate insights, bulk review response tools and centralized listings control; within a year Express Oil Change & Tire Engineers achieved a 92% review response rate (vs. a 56% competitor average), 100% Google and Yelp listing accuracy, a 43% increase in maps impressions, a 22% rise in unbranded searches and a 33% boost in listing views, while managing 28K+ reviews at a 4.7‑star average.

Express Oil Change & Tire Engineers

Rod Black

Director of Digital Marketing