Case Study: Rise Brands achieves page-one Google rankings, a 4.5-star reputation, and 99% listings accuracy with Chatmeter

Rise brands serves up exceptional customer experiences at every step of the customer journey

Rise Brands, a Columbus-based brand development firm operating 17 locations across four multi-location concepts (Pins Mechanical, No Soliciting, 16‑Bit Bar + Arcade, and Weenie Wonder), needed a single, connected platform to manage online listings and reviews as it scaled. Rather than adopt multiple point solutions, Rise Brands partnered with Chatmeter in 2020 to consolidate Listings Management and Reputation Management and regain control of its multi-location customer experience.

Chatmeter implemented its connected reputation and listings platform, enabling real-time location CX, review response workflows, and sentiment insights; the results include a 4.5 average star rating, 5,367 five‑star reviews since day one, a 99% listings accuracy rate with no duplicates or missing listings, an 83% average response rate (2022–23), a 79% Local Brand Visibility (LBV) score, and a jump from page‑1 Google ranking for one word to page‑1 for 11 unique phrases — demonstrating measurable improvements in visibility, sentiment, and operational efficiency driven by Chatmeter.

Rise Brands

Erin Frum

Director of Engagement