Case Study: MR MIKES Steakhouse Casual achieves 96% listing accuracy and faster review response across 46 locations with Chatmeter

MR MIKES focuses on customer satisfaction by partnering with Chatmeter

MR MIKES Steakhouse Casual, a 46-location Canadian casual steakhouse, needed a faster, more consistent way to manage online listings and respond to the high volume of customer reviews as the brand expanded. To preserve an authentic, on‑brand customer journey across franchise locations, MR MIKES partnered with Chatmeter and deployed Chatmeter’s Listings Management, Reputation Management, and Social Media Management solutions.

Using Chatmeter’s single-dashboard brand intelligence platform, MR MIKES centralized listings, monitored sentiment, and accelerated review responses, achieving 96% listing accuracy, a 76% review response rate, 84%+ positive reviews, and a 76% Local Brand Visibility score. Chatmeter’s user-friendly tools made rollout across locations smooth and provided real-time insights that improved response times and overall customer experience, supporting MR MIKES’ continued growth.

MR MIKES Steakhouse Casual

Darian Newstead

Senior Marketing Manager