Case Study: Duffy’s achieves 115% increase in online visibility and 50% more 5-star reviews with Chatmeter

How our software gave their team insight into the online and offline customer experience at all of their locations

Duffy’s partnered with Chatmeter to boost online visibility and stand out from competitors by improving local search performance and the customer experience. Faced with the need to get more locations onto page one, claim and clean listings across hundreds of directories, and earn more 5‑star reviews, Duffy’s adopted Chatmeter’s local brand management/local SEO and review management solution.

Chatmeter claimed, cleaned and optimized Duffy’s listings, implemented a review response strategy, and provided analytics to monitor online and offline customer experience. After one year with Chatmeter, Duffy’s saw major gains: a 53.2% increase in total reviews, a 50.3% rise in 5‑star reviews (with a 114% increase in Google 5‑star reviews), a 115% increase in online visibility, 99% listing presence across directories, and an 8.9% lift in driving‑direction clicks (5‑star reviews grew from 4,936 to 7,419).

Duffy’s

Dylan Schmer

Digital Marketing Manager