Case Study: CareVet LLC achieves increased productivity, local brand awareness, and deeper customer relationships with Chatmeter

How CareVet partnered with Chatmeter to boost productivity, increase brand awareness, and deepen customer relationships

CareVet LLC, a network of 175 veterinary hospitals across more than 30 states, faced the challenge of maintaining accurate local listings, protecting its online reputation, and responding quickly to customer feedback with a very small marketing team as the business scaled rapidly. To solve this, CareVet selected Chatmeter and implemented Chatmeter’s Listings Management and Reputation Management solutions.

Chatmeter provided a centralized dashboard, automated reports, and generative AI tools to streamline review monitoring and craft personalized responses, enabling daily review triage and faster outreach. As a result, CareVet achieved a 4.6 overall rating (versus a 3.9 competitor average), a 34% review response rate (versus 17% for competitors), an 11% increase in direct searches, and a 4% increase in click-to-directions, while saving significant time and improving local brand awareness and customer relationships.

CareVet LLC

Emma Ehll

Chief Marketing Officer