Case Study: National Bank achieves 800% increase in review responses and 304% page-1 ranking boost with Chatmeter

A National Bank Turned to Chatmeter to Elevate Its CX Across All Locations

National Bank partnered with Chatmeter to elevate customer experience across hundreds of branch locations. Facing the need for accurate multi-location data, faster review responses, and a way to generate and track reviews while differentiating its marketing, the bank deployed Chatmeter’s Listings Management and Reputation Management products to improve trust and online visibility.

Using Chatmeter’s all-in-one platform to manage listings and identify, escalate, and respond to reviews, National Bank acted on customer feedback and standardized CX across branches. Within six months Chatmeter helped the bank achieve an 800% increase in review response rate, 53% more reviews, a 304% rise in page‑1 rankings, 99+% listing coverage and accuracy, and a Google rating increase from 3.0 to 4.0.