Case Study: Living Tours boosts multilingual customer communication with chatlyn

Living Tours and the Digital Revolution with chatlyn

Living Tours, a tour operator in Portugal and Spain, faced the challenge of managing communications for a diverse global clientele across its 1600+ activities while striving to maintain a high level of personalization. Their difficulty in efficiently handling multi-language outreach created a significant operational hurdle for their business.

To address this, chatlyn implemented its omnichannel platform, with a focus on its WhatsApp newsletter tool featuring multi-language functionality and personalization placeholders. This solution from chatlyn led to a dramatic decrease in the time spent on translations and a significant increase in customer satisfaction, revolutionizing the company's communication and improving operational efficiency.

Living Tours

Rosa Madalena Lopes da Silva

Living Online Manager