Case Study: checkVIENNA automates 4,000+ WhatsApp messages with chatlyn

How checkVIENNA Automated 4,000+ Messages & Boosted Satisfaction Overnight

checkVIENNA, a provider of 286 short-term rental apartments in Vienna, faced the challenge of manually managing booking confirmations and customer communications. This time-consuming process was prone to errors and hindered their operational efficiency, prompting them to seek an automated solution from chatlyn.

By implementing chatlyn's automation and omnichannel tools, specifically the Journey Builder, checkVIENNA automated over 4,000 monthly messages. The solution centralized communications and sent instant, personalized booking confirmations via WhatsApp. This resulted in significant time savings, a decrease in resolution time, and an overall boost in customer satisfaction.

checkVIENNA

Martin Reinisch

Chief Executive Officer