Case Study: Bright Horizons Achieves Multilingual Global Support with ChatLingual

Bright Horizons Takes the Voice-to-Digital Leap with ChatLingual

Bright Horizons, specifically its EdAssist program, faced significant challenges supporting its global employee base due to complex, customized education benefits and language barriers. Using a traditional translation service for voice support proved confusing and inefficient. The customer needed a solution that would allow its policy experts to communicate clearly with users in any language without the high cost and clunky experience of a third-party interpreter on calls.

ChatLingual provided a multilingual live-chat solution that integrated seamlessly with the client's operations. This allowed Bright Horizons' existing expert agents to communicate directly with users in over 30 languages, eliminating the need for translators. The results were immediate: global program support capacity increased tenfold, call volume was significantly reduced, and the company gained the ability to accommodate any international request. ChatLingual enabled the delivery of accurate, comprehensible information, ensuring a best-in-class customer service experience for all users.

Bright Horizons

Tracy Beard

Vice President of Employee Services