Case Study: The Rainforest Alliance Improves 24/7 Support and Client Self-Service with ChatBot

The Rainforest Alliance Supports Over 1200 Users Monthly by Using a Chatbot

The Rainforest Alliance, an international non-profit, faced a high volume of repetitive client inquiries about its certification program. They needed a user-friendly and cost-effective solution to handle these requests, reducing the burden on human agents so staff could focus on more complex tasks. After two years of unsuccessful testing, they found a proper tool in ChatBot.

Using ChatBot's Visual Builder, the organization implemented a conversational knowledge base that guides users through its website and answers common questions. This solution provides 24/7 support, allowing clients to find information, watch videos, and download files without leaving the chat. ChatBot helped the Rainforest Alliance serve an average of 1,200 users monthly and handle over 350 interactions with its top ten topics, all without increasing their agent headcount.

The Rainforest Alliance

Aurelio Manuel

Senior Associate, Customer Success