Case Study: Nuvoo drives 70% of chat sales with ChatBot AI Agent

Nuvoo drives 70% of chat sales with ChatBot AI Agent

Nuvoo, a company selling refurbished computers and electronics across Europe, faced challenges providing its high standard of customer service outside of business hours and could not accurately measure the sales impact of its support team. To address this, they partnered with ChatBot to implement its Text AI Agent for after-hours support and to gain detailed sales analytics.

ChatBot's solution provided Nuvoo with an AI agent that handled customer inquiries 24/7 and proactively engaged shoppers via campaigns. This resulted in a 432% growth in sales attributed to the AI agent, which now handles 70% of all chats and drives 70% of sales made through the chat channel. ChatBot also provided the exact sales attribution data that was previously missing.

Nuvoo