Case Study: Fuse speeds up support and handles 66% more tickets with ChatBot

Fuse cuts resolution time by 63% with ChatBot

Fuse, a student housing provider in Eastern and Central Europe, faced a significant challenge with its customer support. The process was chaotic, handled through Gmail and WhatsApp with no dedicated team or tracking system, leading to slow responses and tenant dissatisfaction. This poor support was quietly draining revenue as frustrated tenants did not renew their leases. To address this, Fuse partnered with ChatBot to implement its AI customer service agent.

By using ChatBot, Fuse consolidated all support channels into a single, trackable inbox and automated responses with the AI agent. This solution enabled the company to handle 66% more tickets without increasing the size of its support team. Furthermore, ChatBot helped Fuse dramatically cut its average resolution time by 63%, from nearly five days down to under two, and significantly increased tenant satisfaction scores.

Fuse