Case Study: Funded Trading Plus achieves 93% CSAT and reduces workload with ChatBot

Funded Trading Plus Achieves 93% CSAT in 125K Yearly Chats and Reduces Workload by 18%

Funded Trading Plus, a global financial trading firm, needed to provide 24/7 support to its worldwide customer base across all time zones while managing a high volume of inquiries efficiently. To support its sustainable growth and maintain its excellent industry reputation, the company sought to automate its customer service operations and turned to ChatBot for an AI-powered solution.

By implementing the ChatBot platform, Funded Trading Plus automated a significant portion of its customer interactions, handling common questions, creating support tickets, and transferring complex cases to live agents. This solution from ChatBot processed 125,000 chats per year, achieving a 93% customer satisfaction rate and reducing the support team's workload by 18%. During a major industry disruption that caused a 1500% surge in queries, the ChatBot system was crucial in managing the unprecedented volume and preserving the company's 5-star rating.

Funded Trading Plus

Jamie Miller

Chief Strategy Officer