Case Study: Vision Service delivers 24/7 multilingual tourism guidance with Chatbase

Vision Service delivers 830 traveler conversations in 4 months with Chatbase

Vision Service, K.K., a Japan-based company helping regions make tourism information discoverable through AI, faced the challenge of making a Japanese municipality's rich but scattered and static tourism content accessible to inbound travelers. The information was difficult for travelers to find conversationally, especially outside of business hours, and building a multilingual AI guide from scratch would have required too much engineering resources. They turned to Chatbase to solve this.

Using Chatbase, Vision Service built a multilingual AI agent for Yaizu City trained on curated local content. The solution was deployed on the city's website and via QR codes at physical locations. The results were significant: over four months, the agent handled 830 conversations, averaging 200 per month. It proved especially valuable during peak periods and at a live event, where a QR code achieved a 30% contact rate. Chatbase helped Vision Service provide 24/7 guidance and gain key insights for structuring information in the AI era.

Vision Service, K.K