Case Study: Testicular Cancer Foundation delivers 24/7 patient support with Chatbase

Testicular Cancer Foundation answers 484 questions in 30 days with Chatbase

The Testicular Cancer Foundation (TCF), a nonprofit dedicated to testicular cancer awareness and support, faced the challenge of providing real-time, confidential help to patients and caregivers at any hour, especially during late nights when anxiety peaks and its small staff was unavailable. To address this, TCF partnered with Chatbase to build an AI agent.

Using Chatbase, TCF deployed the TC Navigator, an AI agent trained exclusively on its own verified clinical content. The solution answered 484 questions in its first 30 days, reaching users in 12 countries and providing critical support during off-hours without any staff intervention. Chatbase enabled the foundation to offer always-on patient support, with over 20% of conversations being a user's first cancer-related resource.

Testicular Cancer Foundation