Case Study: Sandbox VR reduces onboarding and speeds operational answers with Chatbase

Sandbox VR resolves 500–1,000 questions a week with Chatbase

Sandbox VR, a global immersive virtual reality entertainment company with over 1,000 employees across 90+ locations, faced a challenge in getting instant operational answers to its frontline staff. Employees were spending significant time searching for procedures or waiting for manager responses on Slack, which slowed down issue resolution and made onboarding new employees inefficient. To address this, they turned to the vendor Chatbase to build an internal AI knowledge agent.

Using Chatbase, Sandbox VR built Apollo, an AI agent deployed in Slack that provides instant answers to employee questions in any language. The solution achieved a 93% resolution accuracy, handles 500-1,000 questions weekly, and reduced onboarding time for new employees by 15-20%. This allowed the company to scale its support efficiently across all its global locations.

Sandbox VR