Case Study: Opal serves millions of users with Chatbase

Opal serves 4,000,000+ users with Chatbase

Opal, the leading focus app on iOS with over 4 million users, needed to provide 24/7 customer support to its large user base with a small team. The challenge was to handle high-volume recurring questions efficiently without compromising the quality of human support for more complex issues. To address this, they turned to the vendor Chatbase and its AI customer support platform.

Chatbase implemented an AI agent to automate responses to common user inquiries. This solution allowed Opal's small team to focus on matters requiring personal attention while the Chatbase agent handled the bulk of routine support. The deployment successfully provided constant support to millions of users, demonstrating how Chatbase enabled scalable customer service without expanding the team.

Opal