Case Study: OMR personalizes 70,000 attendee journeys with Chatbase

OMR handles 190,000+ messages with Chatbase

OMR, a major European digital marketing festival platform, faced challenges in scaling its email-only customer support to handle personalized inquiries for its 70,000+ attendees. The manual process was inefficient, especially during peak periods, leading to slow response times and an inability to offer personalized recommendations at scale. They turned to Chatbase to implement an AI-powered support agent to address these issues.

Using Chatbase, OMR built an autonomous AI agent that evolved from a simple support bot into a tool that provides personalized festival recommendations, guides ticket purchases, and captures sales leads. The solution handled over 190,000 messages, a 500% increase year-over year, and directly drove ticket revenue while creating tailored experiences for each attendee. Chatbase enabled OMR to successfully automate and personalize its customer interactions.

OMR